Cisco Partner Space - Frequently Asked Questions

Frequently Asked Questions...


Q. What is Cisco Partner Space?
A. Cisco Partner Space is a dynamic online global community for Cisco customers, partners, and employees that uses the latest Web 2.0 collaboration technology. Visitors can engage in business discussions within each Partner Space booth, network with all visitors, participate in forums, and attend live and on-demand Web events; all conveniently from an individual desktop and without any application plug-ins.

Q. Who has access to Cisco Partner Space?
A. The entire Cisco global channel community, including analysts, customers, partners and resellers, and distributors, can access Cisco Partner Space

Q. How do I access Cisco Partner Space?
A. There are several ways to enter:

For customers and visitors:

  • From Cisco’s Partner Locator tool, which provides access to all of Cisco’s global registered and certified partners. There will be a direct link to each partner’s booth space, if one is created.
  • From Users will need to register and log in from this Website for complete access to the virtual environment. Go to the ID box and Sign in using your (CCO) username and password.

For partners:

For Cisco employees:

  • From Go to the ID box and Sign in using your username and password.
  • From the Cisco Intranet site (Only for Cisco employees) that also contains internal program information.

Q. As a partner, how do I confirm if I have a valid account? How do I register for a account?
A. Please login to the Cisco Partner Self-Service Website. If you need a account, register here.  To verify that your username is associated to the correct partner company, login to Partner Self Service.

Q. Can I find Cisco Partner Space using the Cisco Partner Locator?
A. Yes. If you are participating with a virtual booth in Cisco Partner Space, you will have a Cisco Partner Space icon next to your company information. You can enter the environment by clicking on the icon and you will be taken directly to the partner booth where you will be required to login with your username and password.

Q. Are all Cisco partners included in Cisco Partner Space?
A. Cisco Certified Partners, Distributors, Industry Solutions Partners, Technology Developers, Learning Partners, and Managed Services Channel Program Partners that agree to the terms and conditions of the program are eligible to obtain a Partner Space booth.

Q. Will Cisco continue to host in-person events?
A. Yes. Cisco Partner Space is designed to strengthen the interactions in the Cisco channel community, and is not meant to replace live events.

Q. What is the difference between Cisco’s Industry Solutions Partner Network (ISPN) and Cisco Partner Space?
A. Cisco Partner Space is the virtual environment program. The Cisco Industry Solutions Partner Network enables partners to bring repeatable industry solutions to the market, and rewards them for doing so. One benefit of the Industry Solutions Partner Network is having a Cisco Partner Space booth.

Q. I’m a Cisco employee and would like to get a booth for our offering, is that possible and how?
A. Cisco program teams can request a Cisco Partner Space booth by completing this submission form.

Q. Can a partner organization have more than one booth?

A. Partners can have one booth for each geographical location identified by Cisco’s partner database geographical ID. All booths under a partner umbrella can be cross-linked to each other.

Q. Is Cisco Partner Space available in different languages? If so, what languages are supported?
A. Cisco Partner Space has two levels of content. The first is the platform level, which applies to all environment interfaces (menu buttons, titles, etc.). The second level of content is the specific booth content that the partner posts to their booth space. The partner must provide the booth content in at least one language and will have the option of creating multiple language options. Currently, the only language supported from both a platform and booth content perspective in the environment is English.   However, videos, logos, and any documents uploaded by the partner in powerpoint, pdf, or doc formats will be displayed in the original language.  Also, embedded web pages that are linked to a partner’s website will display the original website language.  Additional languages to be included in the platform by end of May 2009 will be Spanish, French, Portuguese, German, French, and Italian.   Special character languages such as Chinese, Korean, Japanese, Russian, Turkish, Arabic, will be supported by end of October 2009.

Q. How do I change personal preferences and settings? How do I update my profile/ business card (vCard)?
A. Registered users can personalize Cisco Partner Space by going to Profile on the Top Navigation Bar and selecting the Settings tab.  You can change your timezone settings, choose an image/avatar to represent your online presence or upload your own image, change your chat status, and autoforward show emails and vCards.   Registered users can also view their profile and vCard (business card) information.  Partner profile and vCard information are auto-populated from Cisco’s partner database of record. Partners must update their profiles through the Partner Self-Service tool. Non-partner Cisco users must update their profiles through the Profile Manager.

Q. How do I learn about and sign up for Web seminars?
A. You can sign up for a Web Seminar by going to the Conference Hall.  The Conference Hall hosts scheduled webcasts which can be viewable for all users, for partners and Cisco only, for Cisco only, or for a specific list of attendees.  Event organizers have the option of hosting public or invitation-only Web seminars in the Conference Hall. If an event is public, all registered users will be able to register for the event from the Conference Hall. If an event is for partners and Cisco only, only partners and Cisco users will be able to register for the event.  If an event is private, only attendees that receive the e-mail invitation with private URL will have access to the event.

Q: Can you tell me whether the booth manning hours listed in the presentation are on the UK or US time zone?
A: All staff hours must be entered in the U.S. Central Time Zone. However, users will see the times based on the time zone they selected in their profile.

Q: What I should put in the sections “My message” and “About me” in my profile?
A: This is really up to you and your company’s discretion. Generally, what we suggest is in the “My Message” section you could place a business message about what your company does and how your product or service solution can help the user. In the “About Me” section  you can put something specific about your role in the company and something personal about yourself.

Q. How do I get support? Who do I contact for assistance?
A. A Visit the Information Booth to access support material and chat live with a support representative during staffed hours (8am to 6pm PST). For support outside of staffing hours, send an email to a booth rep by clicking on their avatar and clicking “Send Mail”, or you can send an email directly to

How do I upload my photo?

** You are able to upload your own photo instead of using a character icon.

Format - .gif or .jpg
Size - 60 x 60 px

When you select your profile image, click "Upload Image"
Follow the prompts.

Sample Photo

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Q. Do I need any special equipment to access and use Cisco Partner Space?
A. No. Please refer to the section below to learn more.

Q.What are the recommended PC requirements?

A. Technical Troubleshooting: System Requirements, Problems Before Login, and Login Problems

The link below will help in setting up your system for a smooth running virtual experience. This link will go through the System Requirements. It will work you through the problems that may take place during the System Check before login and any errors that may take place during the login process.

Technical Requirements:
To interact with the online environment requires a Windows PC with Internet Explorer 6.0 minimum, or Firefox 3.0 to 3.0.17 and 3.6. Mac with Firefox 3.0 to 3.0.17 and 3.6 and Safari 3.1 or higher are also supported. We support Windows XP and Windows Vista on PCs. Leopard, Tiger, and Snow Leopard are supported on Macs. Linux Fedora Core 10 is also supported operating systems. Macromedia Flash Player 10 or higher is required. Access to the internet using high speed access (Cable, DSL, Network) is highly recommended for the overall environment and is required for all presentations. Pop-up blockers must also be disabled and cookies and JavaScript should be enabled.  On entering the show, a system check is run which will identify computer requirements that need to be addressed to interact with the online show. It is recommended to view the environment with the display resolution of 1024 x 768. To run the system check, click here.

NOTE: We do not support BETA versions of browsers, but due to the delays in the release of Firefox 3.6, we are supporting the Firefox 3.6 Release Candidate. Also, Internet Explorer 6 and Linux are not supported in the XpoCast Presenter View.

The show has extensive use of pop-up screens so any pop-up blocker software should be disabled. Also cookies are used during the show and need to be enabled through Internet Explorer. If you will be attending any of the presentations, be sure to have your speakers on. The show does not require any specific type of sound board.

To download the latest version of Internet Explorer, click here.
To download the latest version of Firefox, click here.
Download the latest version of Safari
To download the latest version of Adobe Flash Player, click here.

Helpful Downloads

Pop-up Identifier Utility - Identifies the popup blockers that are installed on your computer.

Browser Clicking Sound Suppressor - While in the show, you may hear your computer clicking randomly, this is our software refreshing the page(s). To remedy this problem you may install this small download.

Is your PC making a clicking sound?
To suppress the keyboard clicking sound you may be hearing, you may download a small application that will suppress the clicks. This application is 100% virus and spyware free and is provided to you by Download now.

Q. Can I use the show email to send outside messages?
A. The event email is only for internal (in show) communication. For the security of our attendees, no external emails can be sent from the show.

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Q. How can I navigate in the Cisco Partner Space environment?
A. Upon login, users are taken to the main landing page, and from there users can either use the Top Navigation Bar to access all main areas of the environment or select key functional areas highlighted, such as “Start Here”, “What’s New”, “Conference Hall” and “Info Booth”. Users can also use the Search  functionality to look for specific items of interest such as People, Booths, Documents/ Links, Webcasts, and Blogs.

Q. What is “Start Here”?
A. “Start Here” is a good starting point for new users to visit.  With “Start Here”, new users can quickly learn about critical features of the Cisco Partner Space environment.

Q. What is “What’s New”?
A. With “What’s New”, you can easily find out what’s been added to the environment since you last logged in (e.g. new booths, documents, events, blogs , presentations, etc.).

Q. What Do The Icons On The Toolbar Do?

A. The show toolbar is located at the top of the show floor:Home – Will take you to the Cisco Partner Space main landing page.

Who’s Here  – With “Who’s Here”, users can see who is currently online, and can initiate one-to-one private chat sessions, send a message, send their business card (vCard), or add other online user(s) to their Buddy List..

Profile – Be sure to share your area of expertise through your profile bio. Add a personal headshot or photo. Make it easy for other partners to learn all about you and your experience through the profile tool.

Interact – From Interact you can communicate with other users by: Chat, Email, vCard.  You can send users email, your vCard, or you can initiate a Chat discussion with another user.  You can also add users to your “Buddy List”.

Briefcase – download materials as easy as 1-2-3 to a virtual briefcase. My Briefcase is used to assemble into one package all content downloaded and booths visited while you were in the environment.From the “Briefcase”, you can view any document that has been saved.  The Reports tab provides a summary of all your booth visits within Cisco Partner Space.  You can link to a booth you previously visited directly from your Briefcase

Conference Hall – All sessions run as audio and/or video webcasts in the Conference Hall. Pop in to listen to an inspirational case study or industry expert panel – “chat” openly during the presentations with other session attendees.

Lounge – is a common area for networking and collaboration. Here, users can participate in forums (bulletin board−type discussions) via the Group Chat box. Your postings are viewable by all members and your name is a hyperlink that opens up your basic profile and any personal tabs you created.  The Networking Lounge is available to all users.

Partner Exchange – Network with other partners around the world. Find and be found by the right partner company to collaborate with to close more deals.

Partner Community – Provides an environment for Cisco and all partners to participate in discussion forums, wikis, and blogs. [Cisco & Partner Only]

Info – Will take you  to our information booth  were you can get information on the we will have live staff on hand to help you should you have any technical issues, questions, or comments. Email us at

Logout – will exit  you out Cisco Partner Space and return you back to the Cisco Partner Space website.

Q. What Is The Scrolling Message On The Bottom Of The Screen?
A. The marquee presents general show announcements like; Webcast Announcements and Show Updates.

Q. How Do I Search?
A. Use the Search link located at the top of the main screen window. Type a name (full or partial) of the the Partner, Webcast, User, Document/Link, or Blog you are looking for into the “Search” field and press the "Search" icon or press "Enter" on your keyboard. The search will return all items that contain the alpha or alphanumeric characters that you typed in the seach field. If you would like to narrow your results, you can do so by filtering your search by Company Name, Country, City, Booth Type, and all the Partner Certifications.

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The show provides three communication services; Chat, Email and VCard exchange. These communication activities can occur with anyone on the show.

Q. How Do I Access The Communication Services?
A. These services are accessed using one of the following methods:

Tool Bar
Select the "Interact" icon from the tool bar. Your communication center is presented. Here you see the status of all of your communication and can also initiate a communication.

Who's Here
From the “Who’s Here” list of participants, select who you want to communicate with and a communication screen from which Chat, Email and Vcard can be initiated is presented.

From Search
Find the individuals you want to communicate with and the communication screen is presented

From the Booth
In the middle of each booth is a Users Icon that has two tabs; Booth Staff and Booth Guests. Select the person you wish to communicate with to bring up their profile. Initiate communication.


Incoming Requests
You will be notified when other show attendees are trying to reach you. When a Chat, email or VCard is sent, a notification pop-up appears in the lower right as shown below. There is an audible sound and a blinking message for New Chat, New Mail and New VCard is presented on the toolbar.

Q. Can I Communicate With Someone That Is Not Online?
A. To communicate with someone offline send a show email. When they come online the email will be in their in show mail box.

Q. Are There Different Types Of Chat?
A. There are two types of show chat. First is Personal (1 on 1 chat) the other is Group chat. Group chat is available in the lounge. Personal chat is available throughout the show.

Q. Can I communicate with multiple people at the same time?
A. You can chat with as many users as you would like while also exchanging mail and vCards or attending presentations.

Q. How do I know when someone wants to chat?
A. An audible sound and a chat icon that appears on the top show tool bar will alert you of the incoming chat request.

Q. Where do I see my open chats?
A. All current chats can be viewed in your main communication center. You can see what chats are Pending (not yet accepted by you), Current (Open and in process) and what chats you have Missed. Select “Current” and the list of chats you have open is presented. The green light means the connection to the other party is open. From this screen you can also initiate an email or vCard using the action icon. Select “Pending” and the list of chats awaiting your acceptance are presented.

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Q. Why am I unable to see text in the chat windows?
A. If you are experiencing problems using the chat communication features within the show, such as not receiving new message notifications or being unable to send text in a chat window, it may be due to the configuration of your company's network. Certain firewall configurations can prevent the communication features from functioning properly. Please Click here to run the Port Check - it tests to see if the proper firewall ports are open. If this test fails you will not be able to chat in the environment and will need to click here for more details.

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Q. How do I access a Partner Booth?
A. Partner Booths can be accessed by doing a search:


Q. What Can I Do In A Booth?
A. Each booth has a series of tabs in the booth directory. Select a tab and the content behind the tab is displayed in the center of your screen. Tabs can be different for each of the booths based on what they have to communicate.

To return to the booth or make another tab selection, simply close the content window or just click on another tab.
Some booths also have in booth presentations, some of which include voice over so be sure to have your speakers on.

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Q. How do I see what webcasts are available?
A. Show webcasts are accessed through the Conference Hall which is accessed from the top navigation bar. When you enter the Conference Hall you can browse all webcasts that are available for this event by shuffling through the available tracks in the main window and reviewing the listings on the bottom.

Q. What are the types of webcasts?
A. There are two categories of webcasts: Booth and Show. This section discusses the Show webcasts. Each of the show webcasts then have a First Run that includes interactive polling and having the speaker is available for live Q&A. On Demand webcasts are shown only AFTER the First Run and do not include Q&A. All webcasts include audio so be sure to have your speakers on.

Q. What are the times of webcasts?
A. The times for webcasts can be found in the schedule in the Education Center. All webcasts are in your time zone (which can be changed within your profile).

Q. Can I ask questions?
A. Yes. You can ask questions in real time during the live webcasts by using the question area to enter and submit your question to the speaker. The speaker can view all questions in real time. Speaker responses to the questions may be posted during the presentation or following the presentation.

Q. Can I leave and then re-enter a webcast?
A. An on demand and in-booth presentation can be re-entered as frequently as needed, though each time you re-enter it will start at the beginning of the webcast. First Run webcasts do not allow for a re-entry. Once a webcast begins access is locked to ensure those participating stay in step with the webcast.

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Q. Where can I go to interact with users that attended the event?
A. To chat with other users visit the Lounge which is accessed from the toolbar located at the top.

The Lounge allows users to network with peers throughout the show. To post a message, simply type a message in the field and press “Send”.

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Q. As a partner, how do I get my Cisco Partner Space login?
A. Partners will be able to access Cisco Partner Space by using their username and password to login at Click here( if you need to get a username/account.  To create a partner account or to update your profile, please visit the Partner Self-Service Website.  

Q: How can I change my account to give me partner access to Cisco Partner Space?
A: To manage or correct username association with a partner, you will have to go to Partner Self-Service ( to make any needed changes or updates.

Q. As a partner, how do I get a booth in Cisco Partner Space?
A. First, access Cisco Partner Space using your username and password. Once you have entered, click on the “Request Booth” button on the top navigation bar to initiate the automated booth process.

Q. I’m having problems requesting a booth. How do I do that?
A: A user associated to a qualified partner should see a “Request Booth” link on the top right corner below “Logout” in the Cisco Partner Space environment.  If you do not see this “Request Booth” link, please see if you are correctly associated to your partner company by going to Partner Self Service (  Here you can view and manage your company association, including adding the association to your company or changing to reflect your new company association.  If you are still having issues with your account profile, company profile data or associating yourself to your company, Cisco’s Partner Relationship team can help you.

For any questions regarding features of Partner Space, including booth builder visit the Info Booth during staffing hours or send an email to

Q: How does a partner booth admin get access to make any additions or modifications to their partner booth?
A: The booth admin can access the booth admin portal by logging in with their CCO username and password to the Booth Builder Tool.   Here they will be able to make any needed changes or additions to their booth.  The Booth Builder Tool link is also accessible from in the Resources section.

Q. My Cisco Credentials are not correct in my booth… is there any way that I can change that information?
A: Cisco Partner Space pulls information from the master Cisco partner database to give access and display profiles.  To make changes to your personal profile (such as association with a partner company) please use Cisco’s Partner Self Service tool. To make changes to your company profile please contact your company’s CCO company administrator. Any change to the company profile must be managed by the partner's CCO company administrator.  If you have any questions or need assistance regarding your profile or company profile, please contact Cisco’s Partner Relationship team.

Q. I am interested in joining the Cisco Industry Solutions Partner Network. How do I learn more?
A. To learn more about the Industry Solutions Partner Network program and benefits, visit

Q. Who can host an event in Cisco Partner Space?

A. Partners that have a Cisco Partner Space booth can host events, as can Cisco. Please note that hosting an event in Cisco Partner Space does have a cost, which is the responsibility of the event host.

Q. What is the process for hosting an event?
A. Details are available in the Information Booth.  To initiate hosting an event, please click on “Webcast Request Form” in the Information Booth Directory.

Q. What types of events can be hosted in Cisco Partner Space?
A. Live or pre-recorded audio or video Webcasts are supported, as well as live Q&A sessions. The webcast request and user registration process are managed through the Cisco Partner Space system. A dedicated events specialist can be assigned to each event upon request. For more details, please visit the Information Booth.

Q. Are my Cisco Partner Space Webcast events available on demand?
A. Yes. As an event host, you have the option to make your Webcasts available on demand for 90 days after the live event.

Q. How much does hosting an event cost?
A. To determine event costs, please refer to the event cost guide, posted in the Cisco Partner Space information page. The costs associated with hosting an event in Cisco Partner Space are your responsibility. If you have any questions on event costs please click on the webcast request form in the Information Booth.

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Below are all of the necessary links you will need to support your show:

Troubleshooting Support Tool:

The system check is:;F:APIUTILS!10

Feature Guide:


Computer Tips:

Attendee and Exhibitor Login Link with System Login Link:

Data Portal:

Booth Builder (For Exhibitors/System Admin): Registration:

Request a Booth: (Login and click Request Booth button)

Forgot Username and Password:

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