SPI Track Session
Topic: Metrics That Matter. How Do You Compare to the Highest Performing Services Organizations
What makes a company successful? Why do others fail – in good times or in bad times? David Hofferberth shares insights from "The 2012 Professional Services Maturity™ Benchmark Report" to give you key performance indicators gleaned from over 800 professional services organizations. Learn how the highest performing professional services organizations have developed best practices to improve profitability and drive competitive advantage.
Principal, SPI Research
Dave has championed solutions for the professional services sector for over a decade. In addition to providing guidance for hundreds of Independent Software Vendor (ISVs) clients over the years, our ongoing work with business and technology media enables our clients to remain informed and in front of the buying public. Hofferberth regularly consults with Professional Services Organizations and financial institutions.
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