Program Agenda

** All times are listed in Pacific and Eastern U.S.**

Demystifying ITIL Version 3

What is the difference between ITIL V2 and V3? On which version should you align your organization? What benefits will an ITIL V3-aligned organization gain? How does ITIL impact your service support organization? How should you get started? 

Join us on October 2, 2007 to learn ITIL implementation best practices, lessons learned, pitfalls to avoid, based on direct customer experience.

9:00 a.m. – 9:30 a.m. Pacific/12:00 p.m. – 12:30 p.m. Eastern
Speaker: Michael Nieves – Partner at Accenture, and co-author of Service Strategy ITIL V3 book.
Topic:  What is the difference between ITIL V2 and V3? On which version should you align your organization? What benefits will an ITIL V3-aligned organization gain?

9:30a.m. – 10:00 a.m. Pacific/12:30 p.m. – 1:00 p.m. Eastern
Speaker: Anthony Orr – Global Best Practices Director, BMC Educational Services at BMC
Topic: How does ITIL impact your service support organization? How should you get started? 

10:00a.m. – 10:30 a.m. Pacific/1:00 p.m. – 1:30 p.m. Eastern
Speaker: Atwell Williams – Director of Enterprise Service Management at BMC, an ITIL Thought Leader
Topic: Come hear ITIL implementation best practices, lessons learned, pitfalls to avoid, based on direct customer experience.

10:30 a.m. – 11:00 a.m. Pacific/1:30 p.m. – 2:00 p.m. Eastern
Roundtable Discussion: Join our panel of experts as they discuss the ITIL V3 key points and take aways.

Moderator: Michael Krieger – VP Market Experts Group, Ziff Davis Enterprise
Speaker: Atwell Williams – Director of Enterprise Service Management at BMC, an ITIL Thought Leader
Speaker: Anthony Orr – Global Best Practices Director, BMC Educational Services at BMC

Interact Live BMC Speakers will be available after the live presentations for discussion in booths. Speaker hours: 12:00 p.m. – 12:30 p.m. PT / 3:00 p.m. – 3:30 p.m. ET Booths manned: 8:30 a.m. – 12:00 p.m. PT / 11:30 a.m. – 3:00 p.m. ET