The most widely deployed IT best-practice framework is the IT Infrastructure Library (ITIL®).  ITIL has evolved from a recommended best practice to a global industry footprint used by thousands of companies worldwide to successfully align IT services with business requirements.  

While ITIL V2 outlined what should be done in terms of process improvement, ITIL V3 provides guidelines on how it should be done. ITIL V3 promises to be the most complete and refined set of IT principles and disciplines ever published, but what does this mean to organizations currently using V2 or just starting to think about an ITIL implementation?

Attend the “Demystifying ITIL Version 3” virtual symposium, sponsored by BMC Software, to understand how ITIL V3 impacts service support, what it means to your organization, and what your next steps should be to get your organization ITIL aligned quickly. Join us for this informative event and our experts will be available to answer your questions.