Atwell Williams
Director of Enterprise Service Management
BMC Software's Business School

Atwell Williams is presently a director of Enterprise Service Management within BMC Software's Business School. In this role, Mr. Williams is responsible for educating external customers as well as internal BMC staff in the areas of IT Service Management (ITSM) and the IT Infrastructure Library (ITIL). Mr. Williams is a frequent speaker at industry conferences and BMC Customer Forums. He has also published several whitepapers on the subject of ITSM and Continuous IT Service Improvement.