** Agenda subject to change prior to show dates.**

Agenda

10:00 a.m. ET

Exhibit Hall Opens

  • Visit booths in the Exhibit Hall to speak with company representatives.
  • Interact with other attendees in the Virtual Lounge.
  • View On-Demand Presentations in the Presentation Center.

11:30 – 12:15 p.m. ET

Keynote Address: Modeling the Future of Managed Services

In the early days of managed services, near religious debates happened over the mere definition of what constitutes a legitimate managed service. Those debates are resurfacing, only in a different form. With the evolution of the services market to include hardware, platforms, software and communications, it’s getting harder to decipher the business models and where today’s VARs and MSPs fit – especially in the light of very large vendors and telecoms getting into the game. Lawrence M. Walsh, publisher of Channel Insider and author of “The Seven Laws of Managed Services,” will explore the evolution of the services market and the different business models that will provide opportunities and challenges for everyone in the channel.

Moderator: Larry Walsh, Vice President and Group Publisher, Channel Insider, Ziff Davis Enterprise
Speaker: Jim Hamilton, Executive Director, MSP Partners,
Speaker: Todd Thibodeaux, President and CEO, CompTIA

1:00 – 1:45 PM ET

Key Lessons Learned: Business Development for Managed Services Providers

Join IPED for an information-packed webinar on key lessons learned from MSP Partners’ Video On-demand series covering discussions on the technologies and topics that matter most to your business. Whether you’re currently at the Master Level, MSP Pro member or just getting to know MSP Partners, this webinar will give you the key insights on the latest research on market trends as well as practical advice for building your business and maximizing your profits. Each session in the series includes the most up-to-date and authoritative information available anywhere in the IT industry on the market for managed services. Far beyond just ideas and opinions, these live sessions are your chance to tap in to the clear answers and expert guidance you need to build a managed services business that thrives.

Detailed topics to be covered in each session include:

  • State of the Managed Services Market – Revenue & Profit Performance + Technology Trends
  • Optimizing Your Managed Services Practice: Front & Back Office Best Practices
  • The Critical Role of Marketing for a Managed Services Provider
  • Winning Managed Services Opportunities
  • Pricing Strategies for Managed Services
  • Managing Your Managed Services Relationships
Speaker: Jim Hamilton, Executive Director, MSP Partners,
Speaker: Ryan Morris, Senior Director, Channel Intellegence

3:00 – 3:30 PM ET

Panel Discussion: Driving Process Efficiencies

The Managed Services Business Model is dedicated to improving efficiency in your – and your customer’s – organization. MSPs everywhere are learning to automate processes and use smarter, more efficient technologies to get the job done. Join moderator Carolyn April, Editor of Channel Insider and a panel of industry experts and learn how to become more efficient in your day to day managed services operations.

Moderator: Carolyn April, Editor, Channel Insider
Speaker: Kevin Havre, Market Development Manager, Intel Corporation
Speaker: Jason Beal, Director of Services Sales NA, Ingram Micro
Speaker: Jeff Ragusa, Google Apps ChannelManager, Google
Speaker: Dan Wensley, VP Partner Development, Level Platforms

6:00 p.m. ET

Event Conclusion

All in-show resources and presentations will be archived on-demand for six months.