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Program Agenda
Keynote Session Title: State of the CIO: Caught in the Middle or Ahead of the Curve? The latest research from CIO magazine shows how CIOs are caught in the middle between enterprise IT infrastructure needs and users taking matters into their own hands with web 2.0 technologies. Join CIO publisher Bob Melk as he interviews senior IT leaders from Cisco and the WebEx Technology Group, exploring how a new breed of CIOs are taking a proactive approach to the new collaboration frontier, and taking a seat at the company’s strategic planning table in the process. Speaker: Bob Melk, Publisher, CIO Speaker: David Knight, Sr. Director, Product Management, WebEx Technology Group Speaker: Sheila Jordan, Vice President, Information Technology, Cisco Session 1: Flagstar Bank Title: IT Embraces Rapid eLearning for Competitive Advantage Learn how Flagstar’s IT team deploys rapid elearning, accelerating time-to-market for new products and readiness for its nation-wide workforce. Online collaboration technology has also spread to other enterprise-wide needs including meetings, sales and support. In addition, they've found that conducting more frequent interactions with the field provides a conduit for collecting best practices, helping to maintain their competitive edge in the banking and mortgage lending industry. Speaker: Mike Larose, FVP, Flagstar Bank Speaker: Jennifer Thomack, Technology Trainer III, Flagstar Bank Session 2: CDW Title: Use Cases of Collaboration Today and the Future of Collaboration Collaboration is used in many different ways, from simple audio conference calls to rich media experiences. Discover the ways that several organizations are using collaboration today in the course of doing business, including audio, video, presence and instant messaging. Learn how and why these technologies are used as tools to provide a better customer experience, faster response and improve productivity. Get brief look into how we’ll be collaborating two to three years from now. Speaker: Pat Scheckel, Sr. Director of Products and Solutions, CDW Session 1: WebEx Technical Demo for Training Come join this interactive demo and discover how you can virtually teach a class! With Training Center, you can perform all the activities that you would in a face to face class such as breaking out your students for practice, quizzing and testing, access to remote PCs and much more... Speaker: Kringelein Kattar, eLearning Specialist, WebEx Technology Group Session 2: WebEx Technical Demo for Remote Support Deliver instant, personalized support to users anywhere in the world. View and take control of desktops or applications to diagnose and solve problems in real time. Decrease call times, increase first call resolution, minimize on-site service visits, and reduce overall support costs. Speaker: Greg Wright, IT Product Specialist, WebEx Technology Group Session 1: BT Conferencing and Hilton Hotels Title: Gaining Competitive Advantage in the Hospitality Industry Learn how a large hotel chain streamlines internal communications with online collaboration, freeing the voice technology group to focus on strategic initiatives that will benefit the guest experience. BT Conferencing has enabled this hotel chain to use WebEx for maintaining consistency in service and compliance training thereby accelerating the ability to generate revenue. Hear how IT successfully serves these business unit needs with a low-maintenance SaaS solution that is scalable for their worldwide enterprise. Speaker: Jack Blaeser, President and General Manager US, BT Conferencing Speaker: Jennifer Tenney, Senior Manager, Sales Systems, Hilton Hotels Session 2: Biesse America Title: Manufacturer Simplifies Communications, Strategically and Efficiently Hear first-hand insights from a Italian Manufacturer on how they changed the landscape of communications in their day-to-day business. Today, Biesse America's IT strategy makes communication a key tool to bridging offices in 3 countries together to increase the company’s efficiency, without expanding staff. By leveraging on-premise and on-demand communications, Biesse America has experienced increased customer satisfaction and significant cost savings. Speaker: Charlie Schulz, Information Technology Manager, Biesse America Session 1: WebEx Technical Demo for Web Meetings Our product expert will show you how you get things done faster through web meetings. Meet remote colleagues, customers, and partners online to share info, make decisions, and collaborate like you would in person, even when you're continents away. Speaker: Raul Montes, Sr. Demo Specialist, WebEx Technology Group Session 2: WebEx Technical Demo for System Management Join our product specialist to learn how to keep pace with rapid changes in technology, software licensing, and regulatory issues. Learn how you can simplify asset management and software distribution, and secure complex computing environments with automated, proactive system monitoring and updates. Speaker: James Burrell, IT Product Specialist, WebEx Technology Group Session 1: Bank of Indianapolis Title: Bank Transforms IT Results and Meets Compliance Regulations with WebEx Providing a solid IT infrastructure for a bank is no easy task, especially when you have multiple branches, government and vendor regulations, and limited resources. Learn how the National Bank of Indianapolis implemented on-demand solutions to overcome these challenges and today, realizes tremendous time savings, improved customer service and employee satisfaction. Speaker: Evan Thomas, First Vice President & Chief Technology Officer, The National Bank of Indianapolis Session 2: Nexus IS Title: 5 Key Questions to Ask About Enterprise-Wide Collaboration Technologies With rising fuel costs and a tight economy, collaboration is becoming an important strategy in maintaining a competitive edge. Join Nexus IS in exploring five key questions to consider when building your collaboration strategy. With 25 years of experience implementing collaboration technologies for both internal and client use, Nexus offers established best practices and first-hand experience to answer your questions. Speaker: Rob Wolfe, Advanced Technologies Practice Manager, Nexus IS Session 1: Cisco Title: Creating a Powerful Solution: Cisco and WebEx Together Cisco is delivering a next generation unified communications architecture that brings together the pace of web-based innovations and Cisco's proven strength in business communications. By deploying core real-time communications functionality as network services and application software that needs to move at Internet speed in the SaaS cloud, Cisco is able to meet the needs of IT and end-users. The presentation will discuss this vision and the currently shipping and planned Cisco Unified Communications & Webex integrations. Speaker: Mike Fratesi, Solutions Marketing Manager, Unified Communications, Cisco Session 2: Enterprise Management Associates Title: Best Practices for Pain Free Desktop Management Gain best practices and new insights on how you can manage, protect and secure your IT assets. See why your organization can benefit from a strategic solution for desktop management to support your remote offices, workers and customers. Speaker: Dan Twing, Vice President Research and Consulting, Enterprise Management Associates Session 1: WebEx Technical Demo for Web Meetings Our product expert will show you how you get things done faster through web meetings. Meet remote colleagues, customers, and partners online to share info, make decisions, and collaborate like you would in person, even when you're continents away. Speaker: Raul Montes, Sr. Demo Specialist, WebEx Technology Group Session 2: WebEx Technical Demo for System Management Join our product specialist to learn how to keep pace with rapid changes in technology, software licensing, and regulatory issues. Learn how you can simplify asset management and software distribution, and secure complex computing environments with automated, proactive system monitoring and updates. Speaker: Dave Rittiman, IT Product Specialist, WebEx Technology Group Session 3: WebEx Technical Demo for Remote Support Deliver instant, personalized support to users anywhere in the world. View and take control of desktops or applications to diagnose and solve problems in real time. Decrease call times, increase first call resolution, minimize on-site service visits, and reduce overall support costs. Speaker: Greg Wright, IT Product Specialist, WebEx Technology Group Session 1: CDW Title: Use Cases of Collaboration Today and the Future of Collaboration Collaboration is used in many different ways, from simple audio conference calls to rich media experiences. Discover the ways that several organizations are using collaboration today in the course of doing business, including audio, video, presence and instant messaging. Learn how and why these technologies are used as tools to provide a better customer experience, faster response and improve productivity. Get a brief look into how we’ll be collaborating two to three years from now. Speaker: Pat Scheckel, Sr. Director of Products and Solutions, CDW Session 2: Nexus IS Title: 5 Key Questions to Ask About Enterprise-Wide Collaboration Technologies With rising fuel costs and a tight economy, collaboration is becoming an important strategy in maintaining a competitive edge. Join Nexus IS in exploring five key questions to consider when building your collaboration strategy. With 25 years of experience implementing collaboration technologies for both internal and client use, Nexus offers established best practices and first-hand experience to answer your questions. Speaker: Rob Wolfe, UC Applications Practice Manager, Nexus IS |
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