11:00 – 11:45 AM ET
Opening Keynote Address:
BPM across the Value Chain

Join us for this keynote with BPM Expert and Author Peter Fingar. Find out how enterprises are using BPM to add value across the enterprise-- and beyond-- from an internationally recognized expert on business strategy, globalization and business process management. Moderated by Allan Alter, Ziff Davis Editorial Research Director, this presentation provides a real-world view of BPM by a practitioner with more than thirty years of hands-on experience at the intersection of business and technology.

Moderator: Allan Alter, Ziff Davis Editorial Research Director
Speaker: Peter Fingar, BPM Expert and Author, Business Process Management: The Third Wave

1:00 – 1:45 PM ET
Hot Button Panel One:
Overcoming Resistance to BPM Adoption

Now that you have built an automated business process, how do you drive adoption among project sponsors and end-users? Despite awareness and training programs, human factors all too often derail BPM initiatives and dim ROI expectations. This panel provides insight on how to navigate the barriers to adoption and get business managers and end users on board faster.

• Overcoming barriers to faster adoption
• Implementing a process across multiples lines of business
• Addressing constraints imposed by the process
• Creating a Center of Excellence

2:00 – 3:00 PM ET
IBM Sponsor Presentation:
Managing Content-Aware Processes for Greater Business Agility

Do your employees have the right information at the right time when they interact with customers? Is information weighing you down? Organizations can overcome these issues with content-aware business process management capabilities which enable the proactive delivery of critical content to the right people and applications. Learn how IBM FileNet Business Process Manager automates, streamlines, and optimizes business processes to help you reduce costs, improve cycle times, and increase productivity.

Moderator: Joel Shore, eSeminars Host, eSeminars & Virtual Tradeshows, Ziff Davis Enterprise
Speaker: Farshid Ketabchi, Sr. Product Marketing Manager, IBM BPM

3:00 – 3:45 PM ET
Hot Button Panel Two:
Agile Governance: Aligning Processes with Business Change

How do you govern and maintain a process so that it changes as your business evolves? How do you avoid breakdowns in the process due to employee turnover, organizational changes or other business problems that may emerge? Join us for a look at effective governance structures, communications strategies, and technologies to ensure that your process adapts to changes during its lifecycle.

• Process ownership and organizational structures
• Incorporating touch points into the decision-making process
• Building an adaptable architecture

5:00 – 5:45 PM ET
Hot Button Panel Three:
Integrating & Optimizing Business Process Applications

“Out of the box” and “plug and play” are not what come to mind when thinking about BPM tools. For processes that span multiple lines of business, optimizing and integrating BPM applications can be challenging and require extensive development. This panel provides insight on integrating BPM with new and old systems, databases and communications methods to add business value. Key topics include:

• Integrating BPM tools with major applications and enterprise systems
• Quickly unlocking the value of legacy systems
• Leveraging BPM & SOA