Troubleshooting Webcasting & Chat Problems
Global
INXPO STUDIO

Most companies have firewalls, proxy servers, intrusion detection and prevention and/or web filtering devices in place as a mechanism to maintain a level of security and reliability of their network infrastructure. In some instances, these mechanisms may require adjustment by your company's IT Infrastructure team to ensure a quality user experience for the rich media and interactive features of the INXPO platform.

The list below includes hostnames, IP addresses, and TCP ports used by the INXPO platform as well as the corresponding application functions they provide. If you are having issues with the interactive and/or rich media features of INXPO, this information can be used by a network administrator to help resolve them. This page is updated when necessary so please bookmark it for future reference.

Function Host Name(s) IP Address(es) Protocols/Ports
General Platform Logon/HTML Wrapper Host Name(s) VTS.INXPO.COM IP Address(es) 8.19.201.10 Protocols/Ports HTTP 80, HTTPS 443
Flash Ingest - Presenter Connections For Streaming Video, Chat Host Name(s) FMS.INXPO.COM, XPOCAST.INXPO.COM IP Address(es) 8.19.201.11 Protocols/Ports RTMP 1935, RTMP 80, RTMP 443, RTMPT 80
Screen Sharing/Media Client Presenter Connection Host Name(s) XHI.INXPO.COM IP Address(es) 8.19.201.13 Protocols/Ports HTTP 80, HTTPS 443
Flash Live Streaming Delivery (PRIMARY) Host Name(s) INXPOLIVEFS.FPLIVE.NET IP Address(es) Varies Frequently - Dynamically Managed by Content Delivery Network Provider Protocols/Ports RTMP 1935, RTMP 80, RTMPT 80
Flash Live Streaming Delivery (BACKUP) Host Name(s) FMSEDGE.INXPO.COM IP Address(es) 8.19.201.24, 4.59.28.86, 208.185.209.24 Protocols/Ports RTMP 1935, RTMP 80, RTMPT 80
Flash On Demand Streaming Delivery (Custom Media) Host Name(s) EDGE.INXPO.COM IP Address(es) Varies Frequently - Dynamically Managed by Content Delivery Network Provider Protocols/Ports RTMP 1935, RTMP 80, RTMPT 80
Flash On Demand Streaming Delivery Host Name(s) XPOCASTEDGE.INXPO.COM IP Address(es) Varies Frequently - Dynamically Managed by Content Delivery Network Provider Protocols/Ports RTMP 1935, RTMP 80, RTMPT 80
HLS Adaptive Bitrate Video Streaming Delivery (Live) Host Name(s) LIVE.INXPO.COM IP Address(es) Varies Frequently - Dynamically Managed by Content Delivery Network Provider Protocols/Ports HTTP 80, HTTPS 443
HLS Adaptive Bitrate Video Streaming Delivery (Video On Demand) Host Name(s) VOD.INXPO.COM IP Address(es) Varies Frequently - Dynamically Managed by Content Delivery Network Provider Protocols/Ports HTTP 80, HTTPS 443
Static Content Delivery (Images, Flash PPT Slide Content, etc) (PRIMARY) Host Name(s) PRESENTATIONS.INXPO.COM IP Address(es) Varies Frequently - Dynamically Managed by Content Delivery Network Provider Protocols/Ports HTTP 80, HTTPS 443
Static Content Delivery (Images, Flash PPT Slide Content, etc) (BACKUP) Host Name(s) CONTENT.INXPO.COM IP Address(es) 8.19.201.12 Protocols/Ports HTTP 80, HTTPS 443
Standard FTP Uploads/Downloads Host Name(s) CONTENT.INXPO.COM IP Address(es) 8.19.201.12 Protocols/Ports FTP 21
Secure FTP Uploads/Downloads Host Name(s) FTP.INXPO.COM IP Address(es) 8.19.201.16 Protocols/Ports FTPS 990, 21
Mail Relay (only if email sender is custom and not @theonlinexpo.com)   IP Address(es) 8.19.201.250 Protocols/Ports SMTP 25

For additional information that may assist your IT department with understanding the RTMP protocol and how to successfully allow Flash streaming through a highly secure network, please consult this Adobe knowledge base article.

https://helpx.adobe.com/adobe-media-server/kb/ports-firewalls-flash-media-server.html

Function Host Name(s) IP Address(es) Protocols/Ports
General Platform Logon/HTML Wrapper Host Name(s) VTS.INXPO.COM IP Address(es) 8.19.201.10 Protocols/Ports HTTP 80, HTTPS 443
WebRTC STUN binding – Presenter candidate gathering Host Name(s) ING01.INXPO.COM - ING07.INXPO.COM IP Address(es) 8.19.201.62 - 8.19.201.72 Protocols/Ports UDP 3478
WebRTC Ingest - Presenter Connections For Streaming Video Host Name(s) ING01.INXPO.COM - ING07.INXPO.COM IP Address(es) 8.19.201.62 - 8.19.201.72 Protocols/Ports UDP 49152-65535
Websockets Host Name(s) ING01.INXPO.COM - ING07.INXPO.COM IP Address(es) 8.19.201.62 - 8.19.201.72 Protocols/Ports HTTPS 443
MPEG DASH and HLS Adaptive Bitrate Video Streaming Delivery (Live/On Demand) Host Name(s) STUDIOCDN.AKAMAIZED.NET, STUDIOEDGE.AKAMAIZED.NET IP Address(es) Varies Frequently - Dynamically Managed by Content Delivery Network Provider Protocols/Ports HTTPS 443
Static Content Delivery (Images, Flash PPT Slide Content, etc)(PRIMARY) Host Name(s) PRESENTATIONS.INXPO.COM IP Address(es) Varies Frequently - Dynamically Managed by Content Delivery Network Provider Protocols/Ports HTTP 80, HTTPS 443
Static Content Delivery (Images, Flash PPT Slide Content, etc)(BACKUP) Host Name(s) CONTENT.INXPO.COM IP Address(es) 8.19.201.12 Protocols/Ports HTTP 80, HTTPS 443
Standard FTP Uploads/Downloads Host Name(s) CONTENT.INXPO.COM IP Address(es) 8.19.201.12 Protocols/Ports FTP 21
Secure FTP Uploads/Downloads Host Name(s) FTP.INXPO.COM IP Address(es) 8.19.201.16 Protocols/Ports FTPS 990, 21
Mail Relay (only if email sender is custom and not @theonlinexpo.com)   IP Address(es) 8.19.201.250 Protocols/Ports SMTP 25

For additional information that may assist your IT department with understanding the WebRTC protocol and how to successfully allow WebRTC streaming through a highly secure network, please consult this WebRTC knowledge base article.

https://addpipe.com/blog/troubleshooting-webrtc-connection-issues/

Also, it is possible to restrict the range of local UDP ports used for WebRTC in the Chrome browser with a registry setting.

http://www.chromium.org/administrators/policy-list-3#WebRtcUdpPortRange