Troubleshooting Webcasting & Chat Problems

Most companies have firewalls, proxy servers, intrusion detection and prevention and/or web filtering devices in place as a mechanism to maintain a level of security and reliability of their network infrastructure. In some instances, these mechanisms may require adjustment by your company's IT Infrastructure team to ensure a quality user experience for the rich media and interactive features of the INXPO platform.

The list below includes hostnames, IP addresses, and TCP ports used by the INXPO platform as well as the corresponding application functions they provide. If you are having issues with the interactive and/or rich media features of INXPO, this information can be used by a network administrator to help resolve them. This page is updated when necessary so please bookmark it for future reference.

List of hostnames, ports, IP Addresses:

Function Host Name(s) IP Address(es) Protocols/Ports
General Platform Logon/HTML Wrapper VTS.INXPO.COM 8.19.201.10 HTTP 80, HTTPS 443
Flash Ingest - Presenter Connections For Streaming Video, Chat FMS.INXPO.COM, XPOCAST.INXPO.COM 8.19.201.11 RTMP 1935, RTMP 80, RTMP 443, RTMPT 80
Screen Sharing/Media Client Presenter Connection XHI.INXPO.COM 8.19.201.13 HTTP 80, HTTPS 443
Flash Streaming Delivery (PRIMARY) INXPOLIVEFS.FPLIVE.NET Varies Frequently - Dynamically Managed by Content Delivery Network Provider RTMP 1935, RTMP 80, RTMPT 80
Flash Streaming Delivery (BACKUP) FMSEDGE.INXPO.COM 8.19.201.24, 4.59.28.86 RTMP 1935, RTMP 80, RTMPT 80
HLS Adaptive Bitrate Video Streaming Delivery (Live) LIVE.INXPO.COM Varies Frequently - Dynamically Managed by Content Delivery Network Provider HTTP 80, HTTPS 443
HLS Adaptive Bitrate Video Streaming Delivery (Video On Demand) VOD.INXPO.COM Varies Frequently - Dynamically Managed by Content Delivery Network Provider HTTP 80, HTTPS 443
Static Content Delivery (Images, Flash PPT Slide Content, etc) (PRIMARY) PRESENTATIONS.INXPO.COM Varies Frequently - Dynamically Managed by Content Delivery Network Provider HTTP 80, HTTPS 443
Static Content Delivery (Images, Flash PPT Slide Content, etc) (BACKUP) CONTENT.INXPO.COM 8.19.201.12 HTTP 80, HTTPS 443
Standard FTP Uploads/Downloads CONTENT.INXPO.COM 8.19.201.12 FTP 21
Secure FTP Uploads/Downloads FTP.INXPO.COM 8.19.201.16 FTPS 990, 21
Mail Relay (only if email sender is custom and not @theonlinexpo.com)   8.19.201.50 SMTP 25

For additional information that may assist your IT department with understanding the RTMP protocol and how to successfully allow Flash streaming through a highly secure network, please consult this Adobe knowledge base article.

https://helpx.adobe.com/adobe-media-server/kb/ports-firewalls-flash-media-server.html