Set Internet Explorer Security

Overview: Confirm that the user's Internet Explorer Security setting is at "Medium". This setting is accessed from the "Tools --> Internet Options" menu in Internet Explorer.

Notes

1. Ensure that the "Internet" zone is selected.
2. If the user has a setting of "Custom," as shown in the left image, they must click the "Default Level" button before the slider becomes visible.
3. The setting is correct when user's screen matches the image on the right (above).

Set Internet Explorer Privacy

Overview: Confirm that the user's Internet Explorer Privacy setting is at "Low". This setting is accessed from the "Tools --> Internet Options" menu in Internet Explorer.

Notes

1. If the user has a setting of "Custom", as shown in the left image, they must click the "Default" button before the slider becomes visible.
2. The user's Internet Explorer SP2 Popup Blocker can also be disabled via the checkbox near the bottom of the dialog.
3. The setting is correct when user's screen matches the image on the right (above).

Set Firefox Privacy

Overview: Confirm that the user's Firefox Privacy setting (cookies) is configured to allow cookies. This setting is accessed from the "Tools --> Options" menu in Firefox.

Notes

1. Select the "Privacy" icon near the top of the Options dialog.
2. Select the "Cookies" tab to display the cookie options.
3. Ensure that the "Allow sites to set Cookies" option is checked.
4. The setting is correct when user's screen matches the image above.
5. You may also configure Firefox to allow cookies on a site-by-site basis by using the "Exceptions" dialog. Click the "Exceptions" button and enter the value "inxpo.com" and click the "Allow" button. Now Firefox should always allow cookies from the Virtual Event.

Set Firefox Content Options

Overview: Confirm that the user's Firefox Content settings are configured to allow VTS features. This setting is accessed from the "Tools --> Options" menu in Firefox.

Notes

1. Select the "Content" icon near the top of the Options dialog.
2. Disable the Firefox popup blocker by un-checking the "Block Popup Windows" option, or leave the popup blocker on and allow popups from "inxpo.com". To allow popups for a site, click the "Allowed Sites" button and enter "inxpo.com" and click the "Allow" button.
3. Ensure that the "for the orginating web site only" option is un-checked.
4. Ensure that the "Enable JavaScript" option is checked.
5. The settings are correct when user's screen matches the image on the left (above).
6. Click the "Advanced" button to the right of the "Enable JavaScript" option. Make sure the top two options are selected, as shown below.

Set Safari Privacy

Overview: Confirm that the user's Safari Security options are configured correctly. This setting is accessed from the "Safari --> Preferences" menu in Safari.

Notes

1. Select the "Security" icon near the top of the Preferences dialog.
2. Ensure that the following are checked: Enable plug-ins, Enable Java, and Enable Javascript.
3. Ensure that the following is unchecked: Block pop-up windows.
4. The following setting is recommended for VTS access, but not for all Internet viewing. For Accept cookies: select Always.
5. The setting is correct when user's screen matches the image above.

JavaScript Test Fails

Overview: This error occurs when the user has JavaScript disabled in their security settings, or they have third-party software that is blocking scripts.

Possible Resolutions

	Ensure that the user is accessing the event with Internet Explorer 6 or later, on a Windows PC. Show Me Disable or re-configure third-party utilities that are blocking script ZoneAlarm is a common script-blocking program. ZoneAlarm must be disabled since it cannot be configured to allow scripts on a site-by-site basis. Reset customized security settings to the default settings. Show Me Modify custom security settings to allow JavaScript. Show Me
	Ensure that the user is accessing the event with Firefox version 3.0 or later. Show Me Modify Firefox's Content settings to allow JavaScript. Show Me
	Ensure that the user is accessing the event with Safari version 3.1 or later. Show Me Modify Safari's Content settings to allow JavaScript. Show Me

Browser Test Fails

Overview: This situation occurs when the user is using a browser / operating system combination other than Internet Explorer on Windows or Firefox on Windows or Safari on Mac. Internet Explorer on the Mac will not work, regardless of the version. Other browsers running on windows such as Opera or Konqueror will also generate this error condition.

Possible Resolutions

	Ensure that the user is accessing the environment with Internet Explorer 6.0 or later, on a Windows PC. Show Me Some third-party branded versions of Internet Explorer will fail the test. Use the unbranded version. Show Me
	Ensure that the user is accessing the environment with Firefox 3.0 or later, on a Windows PC. Show Me
	If the browser test fails, ensure the user is accessing the environment with Safari 3.1 or later on a Windows PC or Mac with OS X. Show Me

Popup Blocker Test Fails

Overview: This occurs when a popup blocker application prevents popup windows from opening. This could also occur if a third-party software is blocking scripts, such as Norton Internet Security or ZoneAlarm®

Possible Resolutions

	Turn off or configure the Windows XP Service Pack 2 (SP2) Popup Blocker. Show Me Turn off or configure toolbar type popup blockers (Google, Yahoo, AOL, MSN, Alexa). Show Me Turn off or configure other popup blockers (Norton Internet Security). Show Me Turn off or configure any script-blocking programs (Microsoft AntiSpyware, ZoneAlarm). Show Me
	Turn off or configure the Firefox Popup Blocker. Show Me
	Turn off or configure the Safari Popup Blocker. Show Me

Cookie Test Fails

Overview: This simple test attempts to store a cookie and then read it back. Failures here indicate a change is necessary in the user's cookie settings, or they have third-party software that is blocking cookies.

Possible Resolutions

	Modify the user's privacy settings to allow cookies. Show Me Turn off or configure cookie blocking software. Show Me
	Modify the user's privacy settings to allow cookies. Show Me
	Modify the user's privacy settings to allow cookies. Show Me

Flash Test Fails

Overview: Either the user has an incompatible (old) version installed or they do not have the Flash Player installed at all. This can also occur if the Flash control is malfunctioning.

Possible Resolutions

	Determine if the Flash player is installed. Show Me If the user does not have a version of the Flash Player installed, install the newest version. Show Me If the user has an existing version, uninstall that and reinstall the latest version. Show Me Flash Player may be disabled (Windows XP SP2). If so, enable it. Show Me
	Determine if the Flash player is installed. Show Me If the user does not have a version of the Flash Player installed, install the newest version. Show Me If the user has an existing version, uninstall that and reinstall the latest version. Show Me
	Determine if the Flash player is installed. Show Me If the user does not have a version of the Flash Player installed, install the newest version. Show Me If the user has an existing version, uninstall that and reinstall the latest version. Show Me

Already Logged In

Overview: The most likely cause of this is a second attempt to log in after a pop-up or script blocker has prevented the show floor window from opening, or the user's cookie settings are not correct. When the user logs in with a valid ID and password, the VTS system tracks the successful login then displays the show floor in a new window. If something prevents the show floor window from opening, the user will need to wait up to 1 minute for the system to detect the inactive login and allow the user to log in again. If the new window is appearing, but instead of displaying the show floor it displays a login page, this is most likely a cookie problem.

NOTE: Users that received the "Already Logged In" message due to popup or script blockers preventing the display of the show floor window cannot be booted from the admin portal. They must wait until the system detects their inactivity and logs them out. (up to 1 minute)

Possible Resolutions

	Turn off or configure the Windows XP Service Pack 2 (SP2) Pop-up Blocker. Show Me Turn off or configure toolbar type pop-up blockers (Google, Yahoo, AOL, MSN, Alexa). Show Me Turn off or configure other pop-up blockers (Norton Internet Security). Show Me Turn off or configure any script-blocking programs (Microsoft AntiSpyware, ZoneAlarm). Show Me
	Turn off or configure the Firefox Pop-up Blocker. Show Me Modify the user's privacy settings to allow cookies. Show Me
	Turn off or configure the Safari Pop-up Blocker. Show Me Modify the user's privacy settings to allow cookies. Show Me

Invalid Login ID

Overview: The user has provided an incorrect or misspelled login ID, or the user does not exist in the system.

Possible Resolutions

1. Ensure the user is entering the correct ID by checking their profile. Show Me
2. Ensure that the user is attempting to log in to the correct environment. Show Me

Invalid Password

Overview: The user has provided an incorrect or misspelled password for the specified login ID.

Possible Resolutions

1. Ensure that the user is entering the correct password by checking their profile. Show Me
2. Ensure that the user is attempting to log in to the correct environment. Show Me

Not Registered For The Show

Overview: The user is attempting to log into a environment that requires registration, but the user has not registered or needs to be registered manually.

NOTE:Typically, for a environment that requires registration, the only users that should require manual registration are exhibitor users. Confirm that an exhibitor user is affiliated with an active exhibitor before manually registering them.

Possible Resolutions

1. Send new users through the registration system, if appropriate. Show Me
2. Register the user manually. Show Me

Package Does NOT Include Post Show Access

Overview: Users will receive this error message when attempting to login to the environment during the after show access period, but their show package does not provide access during the post-show period.

Possible Resolutions

1. Determine if the user should have after-show access by examining their registration record. Show Me
2. Modify the user's registration package to one that provides after-show access. Show Me
3. Convince the user to upgrade!

Show Floor Window Does Not Open. User Sees "Thanks For Attending" Screen

Overview: This is the result of a popup blocker or script blocker that is preventing the show floor window from opening.

Possible Resolutions

	Turn off or configure the Windows XP Service Pack 2 (SP2) Pop-up Blocker. Show Me Turn off or configure toolbar type pop-up blockers (Google, Yahoo, AOL, MSN, Alexa). Show Me Turn off or configure other pop-up blockers (Norton Internet Security). Show Me Turn off or configure any script-blocking programs (Microsoft AntiSpyware, ZoneAlarm). Show Me
	Turn off or configure the Firefox Popup Blocker. Show Me
	Turn off or configure the Safari Popup Blocker. Show Me

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Mixed Content Alert

Overview: The mixed content alert informs you that information is being transmitted from both a secure https server and a nonsecure http server. Click "OK" to show the nonsecure items as well. To avoid seeing this message in the future, follow the resolution steps below.

NOTE: When testing shows, implement the following mixed content settings. Then return to the settings detailed below.

Possible Resolutions

	Configure Internet Explorer to display mixed content. Show Me
	Configure Firefox to display mixed content. Show Me
	Configure Safari to display mixed content. Show Me

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Encoding Problems

Overview: If you are entering the environment from a different region and see error messages or get a blank screen after you log in, you will need to change the encoding settings on your internet browser. To change your web browser encoding, follow the steps below.

Possible Resolutions

	Configure Internet Explorer encoding. Show Me
	Configure Firefox encoding. Show Me
	Configure Safari encoding. Show Me