Port Connectivity Test Fails
Overview: This situation occurs when the user's screen resolution is not set to at least 1024 x 768.
Possible Resolutions
- If you are experiencing problems with port connectivity, it may be due to the configuration of your company's network.
- Certain firewall configurations can prevent the port connectivity from functioning properly. Proxy servers and application-layer firewalls are designed to filter content based on rules that are set up by the system administrator.
- The wide variety of rules means that non-HTTP traffic such as RTMP (Real-Time Messaging Protocol) may have trouble getting through some servers. If the connections can’t get through, you should contact the administrator of your organization’s firewall to see if he or she can make an exception.
- Adobe Flash over "fallback" port 80 can still be blocked and/or filtered based on Proxy Servers, Web Filtering Software (Websense, Smartfilter, etc.), Intrusion Detection/Prevention Systems (IDS/IPS), application layer firewalls, and other unique network configurations. If you are using a Proxy Server filter, make sure you aren’t filtering out application/x-fcs.
- Please work with your IT department to open outbound RTMP 1935 to allow for fms.inxpo.com, fmsedge.inxpo.com, and edge.inxpo.com.
- Please have your IT team view the Adobe links below for additional information. These pages explain the potential firewall complications with Adobe Flash Media Server.
- Adobe Link 1